When it comes to dependent eligibility verification, most employer-sponsored health plans think of it merely as a cost containment tool. While it certainly delivers cost containment, quite effectively we might add, it is important not to overlook the risk mitigation benefits of a dependent eligibility audit.
http://consova.com/wp-content/uploads/2016/07/blog-bg.png5501920Ron Kubithttp://consova.com/wp-content/uploads/2016/10/consova_logo.pngRon Kubit2016-07-20 17:16:412016-11-17 20:42:22What We Can Learn From the Titanic
As part of our standard audit process, Consova establishes a dedicated, toll-free phone number for employees to contact our call center team. During the audit period, call center representatives are available to answer questions concerning the process.
Experienced call center staff makes all the difference.
http://consova.com/wp-content/uploads/2016/07/blog-bg.png5501920Consovahttp://consova.com/wp-content/uploads/2016/10/consova_logo.pngConsova2016-03-09 17:25:192016-11-17 20:43:18The Audit Front Line - The Call Center
Beyond the audit approach, success in dependent eligibility verification comes down to three things—communication, communication, and communication. Crafting and distributing customized, data-driven employee communications improves audit compliance and creates a more employee-friendly audit experience.
As widely predicted, the adoption of working spouse provisions is continuing to climb. This trend is expected to continue in 2016, with 40% of employers planning to implement some version of a working spouse provision in the next two years.
http://consova.com/wp-content/uploads/2016/07/blog-bg.png5501920Consovahttp://consova.com/wp-content/uploads/2016/10/consova_logo.pngConsova2016-02-10 17:47:432016-11-17 20:44:402016 Trend - Continued Adoption of Working Spouse Provisions